About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview
We are seeking reliable, customer-focused Onsite IT Support Technicians to provide hands-on technical assistance at designated operational sites. The successful candidates will be responsible for setting up, testing, troubleshooting, and supporting IT equipment and systems to ensure smooth day-to-day operations.
This role requires strong technical troubleshooting skills, excellent communication, and the ability to work independently in a fast-paced, time-sensitive environment.
Key Responsibilities
- Set up, configure, test, and troubleshoot IT equipment, including laptops, desktops, printers, scanners, tablets, and peripheral devices.
- Provide onsite Level 1 technical support to staff and end users.
- Troubleshoot hardware, software, network connectivity, and application-related issues.
- Ensure all equipment and systems are operational and ready for use within established timelines.
- Support connectivity troubleshooting, including Wi-Fi, wired networks, and mobile hotspots.
- Perform basic system checks, equipment testing, and preventative troubleshooting.
- Escalate complex technical issues to centralized IT support teams as required.
- Document incidents, troubleshooting steps, and resolutions.
- Assist with equipment deployment, inventory tracking, and post-operation equipment collection.
- Follow established IT procedures, security protocols, and operational guidelines.
- Provide timely technical assistance to minimize downtime and operational disruptions.
Qualifications & Experience
- Previous experience in IT support, desktop support, field services, or a similar technical role.
- Strong knowledge of Windows operating systems and common IT hardware.
- Experience troubleshooting laptops, printers, scanners, and network connectivity.
- Basic understanding of TCP/IP, Wi-Fi, and LAN connectivity.
- Ability to troubleshoot technical issues independently and efficiently.
- Strong customer service and communication skills.
- Comfortable working in a high-volume, time-sensitive environment.
- Ability to follow detailed instructions and established technical procedures.
- Reliable, punctual, and able to work onsite for assigned shifts.
- Ability to travel to designated work locations as required.
Additional Requirements
- Availability for scheduled onsite shifts, including potential evenings and weekends.
- Ability to remain onsite throughout assigned operational hours.
- Comfortable standing, moving between workstations, and handling IT equipment.
- Ability to complete required training prior to deployment.
- Previous experience supporting large-scale deployments, temporary operational sites, or high-volume environments is an asset.
Equity Statement
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.
