Pay RangeCAD $18.80 - CAD $18.83 /Hr.
Job DescriptionHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Houseperson for the Delta Guelph Conference Centre in Guelph, ON.
Job Purpose:
- Maintains the overall cleanliness of the hotel’s public space by cleaning all assigned areas thoroughly on a daily basis.
- Cleans public areas including floors, elevators, lobbies, hallways, vending areas, service areas, stairwells and health club; outdoor walkways, gardens, parking lot, pool and entrance areas.
- Completes work projects as assigned by supervisor and management.
- Cleans and polishes floors, windows, mirrors, vending machines and ice machines.
- Vacuums, shampoos, and removes burn spots from carpets as required.
- Removes all litter from public space.
- Dusts all spots thoroughly.
- Performs other cleaning duties as required.
- Uses housekeeping chemicals as necessary to clean assigned areas to standard.
- Prevents any damage to hotel property by exercising proper caution with chemicals.
- Maximizes job efficiency and orderly appearance by maintaining supply cart and stocks supply cart correctly.
- Operates vacuum cleaner according to operational procedures, replaces and/or empties vacuum cleaner on a regular basis.
- Ensures rapid maintenance and repair of hotel equipment by reporting all maintenance requests in a timely and efficient manner.
- Turns in articles found in public space to Lost and Found.
- Performs laundry duties as assigned, including collecting, sorting, washing, drying, folding, and distributing hotel linens and other laundry items.
- Ensures proper handling and storage of clean and soiled linens and maintains the laundry area in a clean, organized, and sanitary condition.
- Reports any laundry equipment or maintenance issues promptly to the appropriate supervisor.
- Performs other duties as requested, such as cleaning unexpected spills and executing special guest requests.
- Takes every opportunity to impress the guest and promptly responds to and resolves guest complaints.
- Anticipates and exceeds guest expectations.
- Smiles, has eye contact, and greets guests immediately upon each encounter.
- Handles special requests properly.
- Assists other housekeeping associates in maintaining clean and organized work and public areas.
- Follows correct procedures for entering a guest room.
- Keeps voices and other noise low on guest floors, especially in the morning.
- Follows all applicable Company Standard Operating Procedures.
OTHER DUTIES
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
REQUIRED SKILLS / ABILITIES
Teamwork Skills
Be an enthusiastic, helpful, and positive member of the team.
Be professional, responsible, and mature in conduct and behavior.
Be understanding of, encouraging to, and friendly with all co-workers and supervisors.
Communicate pertinent information to supervisors and co-workers.
Care for co-workers’ rooms, carts, and equipment.
Respond positively to new ideas.
Accept critical/developmental feedback openly.
Safety and Security Skills
Be knowledgeable of policies regarding emergency procedures.
Minimize safety hazards by following all safety and security rules and procedures.
Be knowledgeable about bloodborne pathogen procedures.
Properly document and store lost and found items.
Use all chemicals and cleaners properly.
Properly handle and account for keys.
Follow policies and procedures regarding guest rooms, access, key accountability and procedures, and lost and found items.
Be able to speak and understand the primary language(s) used in the workplace.
Possess basic verbal and written communication skills.
Desired Software Proficiencies: None.
Supervisory Responsibilities: None.
Education/ Experience:
PHYSICAL REQUIREMENTS
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well-paced mobility for up to four hours at a time.
Must be able to lift up to 75 lbs. on a regular and continuing basis.
Must be able to exert well-paced ability in limited space.
Must be able to exert well-paced ability to reach different areas of the hotel in a timely manner.
Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
Must be able to bend, stoop, squat, and stretch to fulfill cleaning and inspection tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates.
Vision occurs continuously, with the most common visual functions being near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
All associates must maintain a neat, clean, and well-groomed appearance in accordance with Company Standards.
Other:
- The pay range for this position is from $18.80- $18.83 per hr.
- Being passionate about people and service.
- Strong communication skills are essential when interacting with guests and employees.
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
- Team Driven and Values Based Culture
- Vacation Pay
- Same-day pay available
- Employee Assistance Program
- Career Growth Opportunities
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- Employee discount
- Flexible schedule
