Full-time jobs in Waterloo, Ontario

Find full-time jobs in Waterloo, Ontario and nearby towns within 25 km. Read the full details and apply.

Newest first

Within 25 km of Waterloo

Added 2 months ago
Junior/Intermediate Transportation Planner/Engineer
Dillon Consulting Limited
Kitchener, ON
Added 2 months ago
Engineer - Project, Junior
Linamar Corporation
Guelph, ON
Added 6 months ago
Environmental Engineer
Dillon Consulting Limited
Kitchener, ON
Added 6 months ago
Environmental Engineer
Dillon Consulting Limited
Guelph, ON
Added 2 months ago
Refrigeration B Operator
Dawn Staffing Solutions Inc
Waterloo, ON
Added 2 months ago
Trail Director
Volunteer Success
Waterloo, ON
Added 2 months ago
GH
Deck and Fence Building and Repair
Genesis Health Clubs
Kitchener, ON
- $40 to $45 USD / hour
Added 3 months ago
Plumber
Royal York Property Management
Kitchener, ON
Added 3 months ago
Plumber
Royal York Property Management
Waterloo, ON
Added 3 months ago
Plumber
Royal York Property Management
Cambridge, ON
Added 3 months ago
Electrician
Royal York Property Management
Kitchener, ON
Added 3 months ago
Plumber
Royal York Property Management
Guelph, ON
Added 3 months ago
Electrician
Royal York Property Management
Cambridge, ON
Added 3 months ago
Electrician
Royal York Property Management
Waterloo, ON
Added 3 months ago
Electrician
Royal York Property Management
Guelph, ON
Added 2 months ago
CL
Forklift Mechanic
Crown Lift Trucks ULC
Cambridge, ON
- $25 to $45 CAD / hour
Added 2 months ago
Facilities & Security Manager
CarePartners
Waterloo, ON
Added 2 months ago
Customer Experience Lead
Laura Canada
Guelph, ON
Added 2 months ago
ROV Technical Support Representative
Halma plc
Kitchener, ON
Added 2 months ago
Product Manager
KEV Group
Kitchener, ON
Added 2 months ago
Human Resources Business Partner - Shared Services
CarePartners
Waterloo, ON
Added 2 months ago
SmartComm Developer(Thunderhead/ECM), Engineering
Gore Mutual Insurance
Cambridge, ON
Added 1 month ago
Real Assets, Infrastructure Project Finance, Manager
Pwc Canada
Waterloo, ON
Added 3 months ago
Handyworker
Bridgepoint Maintenance
Waterloo, ON
Added 3 months ago
Handyworker
Bridgepoint Maintenance
Kitchener, ON

Halma plc

ROV Technical Support Representative

Kitchener, ON, Canada

Full-time

Within 25 km of Waterloo · About 6.6 km from the city centre

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Job details

Job type: Full-time
Posted: Aug 14, 2026

Original job description

Ever wondered what it's like working for one of the largest underwater robot manufacturers in the world? Deep Trekker is a local high tech company and we're growing again! Take a virtual ride with some awesome robots, hear from our team, and learn why Deep Trekker is the right team for you.

Responsibilities

Customer Support & Troubleshooting

Communicate with customers and dealers via phone, email, chat, and remote desktop tools to provide technical assistance.
Support diagnostics and troubleshooting across mechanical, electrical, and software components - including Tier 3 networking-related issues. Training on Tiers 1, 2 and 3 provided.
Work cross-functionally with technicians, engineers, and production teams to resolve complex support challenges.
Manage support tickets and customer repairs throughout the service lifecycle, ensuring timely resolution and a positive customer experience.
Maintain accurate and detailed case notes in CRM to ensure traceability and trend reporting.

Product Knowledge & Documentation

Develop in-depth understanding of Deep Trekker and Pipe Trekker products to serve as a resource for both internal teams and customers.
Assist with compiling product performance data and trends to support product improvement and reporting initiatives.
Maintain up-to-date knowledge of order processing, fleet, and training procedures to ensure full-cycle support.
Be knowledgeable on Tier 1 and 2 Training, including ensuring customers are successfully enrolled in online training and have the ability to complete basic online and operational training.

Quoting, Invoicing & Systems Use

Generate quotes and invoices for service repairs, spare parts, and upgrade requests using the ERP system.
Assist with data entry, part orders, and service scheduling in alignment with customer needs.
Be able to participate in rotational On-Call Support (5–9 PM EST weekdays, 10 AM–6 PM EST weekends/holidays) as part of a paid on-call support policy.

Professional Development & Growth

Work closely with leadership to gain exposure to pre-sales support, technical demos, and consultative solution design.
Build toward a Sales Engineer role by developing product configuration knowledge and sales engagement best practices.

At Deep Trekker we are agile, passionate, and innovative. We dream it and then do it together by learning, collaborating and reinventing what’s possible.

Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

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More about this job

Responsibilities

Provide technical support and troubleshooting for underwater robots while managing customer service tickets and repairs. Assist with product documentation, data reporting, and administrative tasks like quoting and invoicing within the ERP system.

Requirements

The role requires strong technical diagnostic skills across mechanical, electrical, and software domains, including networking. Candidates should be capable of managing customer communications and participating in a rotational on-call support schedule.

Skills

Customer support
Troubleshooting
Mechanical diagnostics
Electrical diagnostics
Software diagnostics
Networking
CRM
ERP systems
Technical documentation
Order processing
Service scheduling
Invoicing
Quoting
Product training
Sales engagement

Benefits

Paid on-call support

Visa sponsorship

Not detected in the job text

Keywords

ROV
Underwater robots
Technical support
Troubleshooting
Networking
CRM
ERP
Customer service
Mechanical
Electrical
Software
Service lifecycle
Data entry
Sales engineer
Product configuration
Technical demos
Pre-sales support
Invoicing
Spare parts
Diagnostics

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