Tailored Brands is a leading omnichannel specialty retailer of menswear, including suits, formalwear and a broad selection of business casual offerings. The company aims to help its customers love the way they look and feel for their most important moments by delivering personalized products and services through a convenient network of stores and e-commerce sites. The company’s brands include Men’s Wearhouse, Jos. A. Bank, Moores and K&G Fashion. At Tailored Brands, we value differences and know they make us better. We are always working to make our Company a more diverse, equitable and inclusive place to work.
About the Job
The Retail GOH Supervisor will provide effective leadership in a fast-paced, time-sensitive operation to oversee all day-to-day operational tasks associated with retail distribution. This position will ensure that all departmental key metrics and goals are met, and support company policies, procedures, and safety while creating an inclusive high-performance culture and delivering a seamless Omni-Channel experience to Customers.
What You’ll Do | Key Accountabilities:
The responsibilities will consist of but are not limited to the following:
· Assist management in overseeing overall accountability and responsibilities for aspects of retail store distribution operations including but not limited to production, facilities, systems, logistics, materials, health and safety, and employment functions.
· Supervise and oversee day-to-day retail store distribution operations within the Distribution Center including Special Projects.
· Assist with planning staffing, supply and equipment needs based on forecasted volumes.
· Provide daily guidance and hands-on leadership of retail store distribution operations to ensure daily workload is completed in a timely and efficient manner.
· Monitor associated Put-away activities to ensure all retail store orders are fulfilled in compliance with business requirements, on schedule, and within budget guidelines.
· Minimize aging outbound product and quickly “problem solve” to maximize inventory accuracy & availability for picking, while minimizing retail store distribution order fulfillment time
· Ensure all retail store distribution orders are fulfilled within the expected time frames. This includes all steps from product receipt, to put-away, to picking, to sorting, to aggregation, to packing for shipment. Call out and follow-up on exceptions.
· Provide a fun and friendly leadership style approach to train, inspire, and motivate team members to achieve desired results in productivity, teamwork, quality, safety, and job knowledge.
· Support and maintain all levels of Management Operating System (MOS) to include Continuous Improvement methods.
· Identify, plan, and coordinate daily activities of retail store distribution operations and assign work to direct reports.
· Investigate, analyze, and provide recommendations related to retail store distribution operations to ensure efficiency and effectiveness of the department’s operations.
· Ensures accurate and rapid movement and processing of merchandise.
· Manage scheduling, timecard adjustments for payroll, and financial reporting for the retail distribution operations and prepare production reports.
· Maintain a professional relationship with customers, vendors, and stores while ensuring prompt and courteous customer service.
· Provide proper follow-through of all procedures and processes related to retail store distribution while maintaining a good flow of communication with management and all personnel.
· Manage personnel issues relating to retail store distribution operations and record the performance of employees while maintaining a friendly and positive attitude.
· Help maintain and promote positive employee relations and morale whenever possible by practicing good servant leadership principles in a contextual environment to always promote teamwork.
· Document, track and maintain employee performance. Conduct employee performance evaluations and administer.
· Participate in the recruitment process of hiring new employees to include ongoing managing & effective training Temporary Associates.
· Participating in and ensure compliance with all Safety policies and procedures are adhered to and always enforced.
Skills & Experience:
· Education: High School Diploma or Equivalent required, College degree preferred
· Minimum three (3) years of direct experience managing a large size (25-50) employee-based population in a production, assembly, or in fast-paced, high-volume distribution center environment with a high degree of responsibility.
· Must be “hands-on” with strong leadership and managerial skills.
· Experience in and solid understanding of Process Management, Inventory Control, and Quality Assurance in a production environment.
· Warehouse management system experiences desired.
· Proficient computer skills in Microsoft Office products including Word, Excel, and Outlook, and the ability to learn proprietary programs.
· Excellent communication (verbally and written) with all levels of the organization and ability to build effective relationships with others.
· Highly motivated and with high initiative in providing proactive efforts to resolve discrepancies with a high sense of urgency to meet deadlines.
· Analytical and critical thinking skills are required.
· Excellent problem-solving skills in all areas of responsibility
· Candidates must have good judgment and a common-sense approach to business needs.
· Proven experience working with all levels of employees and management and ability to garner the loyalty and trust of direct reports.
· Ability to motivate, encourage, and lead a team-oriented environment.
· Must have a “can-do” attitude with a sense of urgency and dedication to the success of the team.
· Effective time management and conflict management
· Must have excellent attention to detail with strong organizational, multi-tasking, and follow-through skills.
· Must always maintain a professional and positive attitude with the highest level of customer service.
· Possess a sense of urgency required to work in a deadline-driven environment.
· A dependable team player willing to do what it takes to get the job done and flexible in scheduling is required based on business needs (i.e., increased hours, weekends, holidays, and volume of work, staffing shortages, etc.)
· Ability to work in a warehouse environment setting with physical demands that include continuous standing, walking, sitting, use of hands and fingers, grasping, reaching, climbing or balancing, stooping, bending, kneeling, squatting, stretching, crouching, crawling, pulling, pushing, working and reaching overhead, using ladders or lifts, using material handling equipment, radio-frequency (RF) scanners, and frequently lifting and/or moving up to 50 pounds or more.
Reporting – Working Relationships
Reports to the GOH Sorter Management Team
The starting rate for this position is $48,693 – $50,000 depending on merit, length of service with the Company, and other factors. We take into consideration an individual’s skills, background, and experience in determining the final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
