Join the Peace of Mind Care Team
At Peace of Mind Care, we believe that “Exemplary Care Is Our Standard.” For more than 12 years, we have proudly provided award-winning home care services built on compassion, professionalism, integrity, and excellence.
As a locally owned and operated home care provider serving Guelph and the surrounding communities, we are committed to delivering personalized, client-centred care that promotes independence, dignity, and peace of mind.
We believe exceptional care begins with exceptional people. That is why we invest in our employees through ongoing learning, mentorship, career development, teamwork, trust, and open communication.
If you are organized, motivated, compassionate, and enjoy solving problems in a fast-moving environment, this role offers the opportunity to make a meaningful contribution to both our clients and our team.
Position Summary
Peace of Mind Care is seeking a highly organized, proactive, and adaptable Assignment Coordinator to join our growing office team. Reporting to the Director of Operations and working collaboratively with the Service Delivery Manager and broader office team, the Assignment Coordinator will provide additional capacity across scheduling, staffing, recruitment support, AlayaCare administration, and after-hours coordination. This hybrid role is based in the Guelph area and requires regular in-person attendance at our office.
The successful candidate will become an important operational resource for the team – helping us stay ahead of scheduling needs, communicate with staff, support hiring activities, resolve issues as they arise, and ensure a smooth transition from the end of one week into the next.
The role is designed to be flexible and outcomes-focused, combining evening and weekend coordination with scheduled in-office support and the ability to work daytime shifts when operational needs require.
Key Responsibilities
Responsibilities will include:
· Supporting client and caregiver scheduling
· Filling open shifts and helping resolve scheduling gaps
· Contacting staff regarding availability, shift confirmations, and schedule changes
· Maintaining accurate information and schedules within AlayaCare
· Supporting applicant screening and other recruitment activities
· Completing staff and operational follow-up
· Helping prepare upcoming schedules and priorities
· Support hiring, screening and other onboarding related tasks
· Supporting general administrative and operational needs
· Responding to appropriate after-hours issues and escalating when required
· Preparing a clear handoff so the office team begins each week informed and organized
The specific priorities of the role may change from week to week depending on where the team requires the most support.
Typical Weekly Schedule
This position is designed for approximately 40 paid hours per week. The schedule may include evening and weekend coverage, daytime office support, or a rotation between these schedules, potentially on a biweekly basis. The final rotation and hours will be determined based on operational requirements and may change with advance scheduling and team coordination.
A typical schedule may include:
Wednesday – Hybrid
5:00pm–10:00pm
Thursday – Hybrid
5:00pm–10:00pm
Friday – Hybrid
4:00pm–10:00pm
Saturday – Office
7:00am-7:00pm with after hours coverage
Sunday – Office/Hybrid as required
7:00am-7:00pm with after hours coverage
Work during evening and weekend shifts may include active scheduling, responding to staffing changes, staff communication, and operational or administrative follow-up. Depending on workload and office needs, the successful candidate will also work on-site in Guelph approximately one to two days per week, with additional daytime or in-office coverage when required.
Note – Onboarding will take place on site and required to complete necessary administration training. Expect to spend 50% of the week onsite for the first 30-60 days.
What We’re Looking For
The ideal candidate will bring:
· Previous experience in home care, healthcare operations, scheduling, or a related coordination role
· Strong scheduling and organizational skills
· Experience with AlayaCare strongly preferred
· Excellent communication and interpersonal skills
· Strong judgment and problem-solving ability
· Confidence working independently
· Ability to manage changing priorities calmly and professionally
· Strong attention to detail and follow-through
· Comfort communicating with clients, families, caregivers, and internal team members
· Ability to recognize when an issue can be resolved independently and when escalation is required
· A collaborative, team-first approach
Qualifications
- Minimum of 2 years of experience in home care, healthcare administration, scheduling, or a related healthcare coordination role preferred.
- Experience using healthcare scheduling software is required, including one or more of the following:
- AlayaCare (strongly preferred)
- Procura, AxisCare, WellSky Personal Care (formerly ClearCare) will also be considered
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, and Teams).
- Exceptional organizational and time management skills with the ability to manage multiple competing priorities.
- Strong verbal and written communication skills.
- Demonstrated critical thinking and independent problem-solving abilities.
- Excellent customer service and relationship-building skills.
- High level of attention to detail and accuracy.
- Ability to maintain confidentiality and exercise sound judgment.
- Comfortable working independently while contributing positively within a collaborative team environment.
- Must live within reasonable commuting distance of our Guelph office and be reliably available to attend in person one to two days per week, as well as for training, team meetings, and scheduled daytime shifts or rotation when required. Candidates based in Guelph, Cambridge, Kitchener-Waterloo, Fergus, or nearby communities are encouraged to apply.
What We Offer
- Competitive hourly compensation of $22–$24 per hour, based on relevant experience and qualifications
- Comprehensive benefits package through Manulife
- Ongoing professional development and continuing education opportunities
- Opportunities for career growth and advancement
- Supportive, collaborative, and positive workplace culture
- Meaningful work that positively impacts clients, families, and the local community
Why This Role Is Different
This flexible role suits someone who enjoys variety, takes ownership, and can adapt to changing operational priorities. Depending on the week, the focus may be on scheduling, staff screening, confirmations, or office administration. You will be a trusted part of the team, helping us deliver reliable care while building valuable experience across home care scheduling, staffing, and coordination.
