Jobs in Waterloo

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Within 25 km of Waterloo

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Sharp Brains

Desktop Support Engineer - Full Time

Waterloo, ON, Canada

Full-time

Within 25 km of Waterloo · About 2.3 km from the city centre

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posted: Nov 2, 2026

Original job description

Sharp Brains is looking for an experienced and customer-focused Desktop Support Engineer to join our growing IT support team on a full-time basis.

Key Responsibilities:

Provide L1/L2 desktop and end-user technical support.
Troubleshoot hardware, software, Windows OS, and connectivity issues.
Install, configure, and maintain desktops, laptops, printers, and peripherals.
Support Microsoft 365, Outlook, VPN, and business applications.
Perform hardware replacements, software installations, and system configurations.
Assist with Active Directory and user account management.
Maintain ticket documentation and ensure timely resolution of technical issues.

Requirements:

Previous experience in Desktop Support or IT Support.
Strong knowledge of Windows operating systems and computer hardware.
Familiarity with Microsoft 365, Active Directory, and ticketing systems.
Good troubleshooting, communication, and customer service skills.
Ability to work independently and provide consistent full-time support.

Engagement Details:

Full-time position.
1099 Independent Contractor agreement.
Long-term engagement opportunity.

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More about this job

Responsibilities

Provide Level 1 and Level 2 desktop and end-user support, troubleshooting hardware, software, Windows, and connectivity issues. Install and maintain computers and peripherals, support business applications and user accounts, and document tickets through timely resolution.

Requirements

Previous desktop or IT support experience and strong knowledge of Windows operating systems and computer hardware are required. Familiarity with Microsoft 365, Active Directory, and ticketing systems, along with troubleshooting, communication, and customer service skills, is expected.

Skills

Desktop Support
End-User Support
Hardware Troubleshooting
Software Troubleshooting
Windows Operating Systems
Computer Hardware
Connectivity Troubleshooting
Microsoft 365
Outlook
VPN
Active Directory
User Account Management
Ticketing Systems
System Configuration
Customer Service
Communication

Visa sponsorship

Not detected in the job text

Keywords

Level 1 Support
Level 2 Support
Desktop Support
End-User Technical Support
Hardware
Software
Windows Operating Systems
Connectivity
Desktops
Laptops
Printers
Peripherals
Microsoft 365
Outlook
VPN
Business Applications
Hardware Replacement
Software Installation
System Configuration
Active Directory
User Account Management
Ticket Documentation
Ticketing Systems
Troubleshooting
Customer Service
1099 Independent Contractor

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