Original job description
General Manager
Deer Ridge Golf Club
Kitchener, Ontario
THE CLUB
Located in Kitchener, Ontario, Deer Ridge Golf Club is a private members’ club built around an outstanding golf experience and a welcoming Club community. Its 18-hole, par-72 golf course, complemented by dedicated practice and short-game facilities, is central to the member experience, with course conditions, playability, and access to the tee among the Club’s defining strengths.
Deer Ridge also offers an exceptional dining, social, and clubhouse experience that bring members together away from the course. From dining, social activities, the Golf Shop, locker rooms, and practice facilities, the Club strives to provide a consistently welcoming experience for members and guests.
The next GM will have the opportunity to protect what Deer Ridge does exceptionally well while building upon opportunities to further strengthen the Club. The successful candidate will bring strong interpersonal leadership, a commitment to service excellence, sound judgment, emotional intelligence, fairness, and the ability to work effectively within Deer Ridge’s governance structure.
THE POSITION
The GM is responsible for the overall leadership and performance of Deer Ridge Golf Club. Reporting to the Board of Directors, the GM translates the Board’s strategic direction into clear priorities, disciplined operations, and a high-quality member and guest experience.
The GM will lead and develop the Club’s management team, establish clear expectations, strengthen accountability, and foster collaboration across departments. A central priority will be preserving Deer Ridge’s highly regarded golf experience while elevating service and operating standards across member touch points.
The successful candidate will be a visible and approachable leader who communicates with clarity and transparency, builds strong relationships, listens actively, and exercises sound judgment. The GM will bring empathy, self-awareness, fairness, and composure to complex interpersonal and operating situations, while establishing a culture in which employees understand expectations and are empowered and accountable for results.
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SEARCH EXECUTIVE TEAM
Michael Gregory
Managing Director & Partner
michael.gregory@ggapartners.com
Peter Holt
Director
peter.holt@ggapartners.com
More about this job
Responsibilities
Lead the overall performance of Deer Ridge Golf Club, translating the Board’s strategic direction into operational priorities and a high-quality member and guest experience. Develop and lead the management team, strengthen accountability and collaboration, and preserve the Club’s golf experience while improving service and operating standards.
Requirements
The candidate should bring strong interpersonal leadership, service excellence, sound judgment, emotional intelligence, fairness, and the ability to work effectively within the Club’s governance structure. They should be an approachable and transparent communicator who builds relationships, listens actively, handles complex situations with composure, and establishes clear expectations and accountability.
Skills
- Interpersonal Leadership
- Service Excellence
- Strategic Execution
- Operational Leadership
- Team Development
- Accountability
- Communication
- Relationship Building
- Active Listening
- Sound Judgment
- Emotional Intelligence
- Fairness
- Conflict Management
- Member Experience
- Governance
Visa sponsorship
Not detected in the job text
Hiring contact
Michael Gregory
Hiring contact email
michael.gregory@ggapartners.com
Categories
- Management & Leadership
- Sports & Recreation
- Hospitality
- Customer Service & Support
- Food & Beverage
Keywords
- Golf Club
- Private Members’ Club
- Golf Course
- Member Experience
- Guest Experience
- Clubhouse Operations
- Dining
- Social Activities
- Golf Shop
- Locker Rooms
- Practice Facilities
- Board of Directors
- Strategic Direction
- Operational Performance
- Management Team
- Service Standards
- Governance
- Accountability
- Employee Development
