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University of Guelph

IT Services Technician, Managed Desktops

Guelph, ON, N1G 2W1, Canada

Within 25 km of Waterloo · About 24 km from the city centre

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Job details

Apply by: Nov 10, 2026
Posted: Nov 2, 2026

Original job description

Department: Technology Operations
Position covered by the Collective Agreement with USW Local 4120

Temporary full-time from 11/09/2026 to 11/09/2027 Temporary Absence of the Regular Incumbent

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.

Career Opportunities (sapsf.com)

General Purpose

Reporting to the Manager, Client Productivity in Computing and Communications Services (CCS), the IT Services Technician will work in a team that provides a broad range of IT technical support to our Managed Desktops service.

Duties and Responsibilities

Specific responsibilities of the IT Service Technician include working as part of a collaborative team, using email, telephone, chat, and in-person communication channels to provide technology support to faculty, staff and students. Diagnosing and resolving issues pertaining to the operation and use of desktops, laptops, and related technologies; resolving hardware and software issues; supporting the ordering and set up of new computers and related equipment; providing guidance to clients and participating in the development, updating, and modification of documentation and processes to facilitate and improve IT services.

Requirements

Two-year college diploma in computer networking and technical support, computer system technology, or similar educational background along with a minimum one (1) year of related experience. A combination of relevant education and experience may be considered.
Previous experience providing Windows and/or macOS support to large and diverse community, preferably within an education environment.
Previous IT support experience gained within an IT service desk environment.
Familiarity and experience in the use of endpoint computing support tools such as MECM, Intune, JAMF would be an advantage.
Broad knowledge of University and / or departmental policies and procedures related to information technology, security and privacy would be an advantage.

Employee Type: Regular Position Number: 10683017

Classification: USW, Local 4120 Salary: Band 5
USW Local 4120 Wage Grid

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 11/02/2026 Closing Date: 11/09/2026

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More about this job

Responsibilities

The IT Services Technician provides technical support to faculty, staff, and students via multiple communication channels. Responsibilities include diagnosing hardware and software issues, setting up new equipment, and maintaining documentation for IT services.

Requirements

Candidates must possess a two-year college diploma in a relevant technical field and at least one year of related experience. Proficiency in Windows and macOS support within a large community environment is preferred.

Skills

IT technical support
Hardware troubleshooting
Software troubleshooting
Windows support
MacOS support
MECM
Intune
JAMF
Computer networking
Technical documentation
Client communication
Endpoint computing support

Visa sponsorship

Not detected in the job text

Keywords

IT Services
Managed Desktops
Technology Operations
Technical Support
Hardware
Software
Windows
MacOS
MECM
Intune
JAMF
Computer Networking
Service Desk
University
Information Technology
Security
Privacy
Client Productivity

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