Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.
Introduction:
Robertson is seeking a skilled Sales Support Specialist form to join our client in support of an existing vacancy.
Contract Period: 6 months
Pay Rate: Starting form $28 per hour
Location: Waterloo, ON
Location Type: Hybrid
Business Hours: Monday-Friday, Core business hours
Job Responsibilities:- Mortgage Creditor Business
- Team is supporting mortgage creditor insurance
- Supporting brokers via email/phone (Shared inbox)
- Being available to answer phone calls
- Managing shared inbox/responding to brokers
- Answering Q’s about anything to generating mortgage creditor insurance
- Looking for customer service experience (over the phone is helpful)
- Managing multiple priorities
- Problem solving skills with brokers
- Some Data Entry involved in updating their sales systems
- Fairly small team of 6 support specialists with a team lead
- Each team member typically fields 8-10 calls and 40 emails per day
- Excellent customer service and communication skills
- Ability to manage multiple priorities independently in a fast-paced environment
- Detail-oriented with strong problem-solving abilities
- Capable of working both independently and within a team
- Ability to effectively work in a customer service environment
- Team Oriented but also able to work well independently
- Flexible in taking on new tasks and responsibilities to support the salesteam
Experience & Qualification Requirements:- Postgraduate degree required
- 2 years of Customer service experience required
- History or knowledge of the mortgage industry
- Strong communication, interpersonal, and analytical skills
- Experience in the Mortgage Creditor Industry is a plus
- Bilingual French/English skills an asset but not required
- Proficient in MS Office, CRM systems like Salesforce, and data entry
How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.
Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.
We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.
