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Paperless water and tax account setup in Waterloo, Ontario
Waterloo, Ontario, Canada
Waterloo’s online billing profile can show multiple water and tax accounts. Register once with an email and password, then use Add Account for other accounts. Signing up stops paper bills.
Key information
Waterloo’s online billing profile can show multiple water and tax accounts. Register once with an email and password, then use Add Account for other accounts. Signing up stops paper bills.
On this page
Create one profile and add accounts
- Register for online billing with a single account and email. Future access uses the email and password.
- After signing in, choose Add Account in the top menu to link another water or tax account. Do not create unnecessary separate email profiles for each property.
- Choose email bill notifications and reminders, and review payment options. If starting automatic payments, pay the already-issued bill separately because the new plan begins with the next bill.
Sources: Paperless water and tax billing
Your next steps
- Prepare
Register for online billing with a single account and email.
- Contact or apply
After signing in, choose Add Account in the top menu to link another water or tax account.
- Complete the next step
Choose email bill notifications and reminders, and review payment options.
Sources: Paperless water and tax billing
Online account functions
| Function | What the city lists |
|---|---|
| Bills | Current and past water and tax bills |
| Payments | Online bill payment |
| Reminders | Email notifications |
| Automatic payment | Setup in the online service |
| Multiple properties | Add Account in the top menu |
| Paper bills | Stop after online signup |
Sources: Paperless water and tax billing
Account and communication help
Keep an email address you can access for bill notifications. The city describes the service as encrypted and using online-banking security standards; that does not replace protecting your password and checking account details.
For profile or billing questions, call 519-747-8718 or email revenue@waterloo.ca, weekdays 8:30 a.m. to 4:30 p.m. Separate water payment instructions explain transaction fees and bank processing.
This guide covers online access and notifications, not a rate calculation or a decision on tax or water relief.
Sources: Paperless water and tax billing
Questions and answers
Do I need to register every time I view a bill?
No. Register once, then sign in with email and password.
Source: Paperless water and tax billing
Can the profile show old bills?
Yes. Current and past water and tax bills are listed functions.
Source: Paperless water and tax billing
Can one profile hold several accounts?
Yes. Use Add Account from the top menu.
Source: Paperless water and tax billing
Will paper bills continue after signup?
No. The city says paper bills stop.
Source: Paperless water and tax billing
Can I get email reminders?
Yes. Notifications and reminders are available.
Source: Paperless water and tax billing
Can I pay through the online profile?
Yes. Online bill payment is a listed feature.
Source: Paperless water and tax billing
Can I set up automatic payments there?
Yes, but they start with the next bill.
Source: Paperless water and tax billing
What about the current bill when enrolling?
Pay it separately; do not assume the new plan collects it.
Source: Paperless water and tax billing
Who helps with account questions?
Revenue at 519-747-8718 or revenue@waterloo.ca.
Source: Paperless water and tax billing
When is Revenue phone help listed?
Monday to Friday 8:30 a.m. to 4:30 p.m.
Source: Paperless water and tax billing
Sources: Paperless water and tax billing