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Water bill payment methods and automatic plans in Waterloo, Ontario
Waterloo, Ontario, Canada
Waterloo issues water bills every two months. Use the seven-digit water account number for banking. Automatic payments start with the next bill, so pay the current bill separately when enrolling.
Key information
Waterloo issues water bills every two months. Use the seven-digit water account number for banking. Automatic payments start with the next bill, so pay the current bill separately when enrolling.
On this page
Payment options and online charges
| Method | Published charge or condition |
|---|---|
| Online bank-account payment | No fee |
| Online debit | 0.75% fee |
| Online credit | 1.75% fee |
| In-person counter | Cash, debit or cheque |
| Drop box or mail | Cheque only; no cash |
Sources: Water account payments and updates
Your next steps
- Prepare
Clear any outstanding balance.
- Contact or apply
Apply separately for each metered account.
- Complete the next step
Request changes or cancellation in writing at least 30 days before the next payment.
Sources: Water account payments and updates
Apply for or change automatic payment
- Clear any outstanding balance. Prepare account number, property and contact details, banking information, a void-cheque photo or bank debit form, and all owner names. Corporate owners also provide incorporation or management documentation.
- Apply separately for each metered account. The full bill amount is withdrawn on the due date, starting with the next bill.
- Request changes or cancellation in writing at least 30 days before the next payment. Cancellation can be emailed to preauthorized@waterloo.ca or requested at City Hall.
Sources: Water account payments and updates
Banking, counter and cheque instructions
For bank payment, use the seven-digit account without spaces or decimals. Payee names can be Waterloo water or Waterloo city water. Allow banking processing time; the page’s three-business-day sentence says “tax bill” inside its water instructions, so ask Revenue to confirm the intended deadline rather than treating that wording as a separate water guarantee.
Counter payments are at City Hall and Waterloo Service Centre, weekdays 8:30 a.m. to 4:30 p.m. Bring the full bill. The City Hall drop box is at William Street; put the account number on the cheque and include the payment stub.
Two returned bank payments in one year cancel pre-authorized enrolment, with return charges and penalties. Revenue help is 519-747-8718 or revenue@waterloo.ca.
Sources: Water account payments and updates
Questions and answers
How many digits is the banking account reference?
Seven, with no spaces or decimals.
Is online bank-account payment charged?
The page lists no fee.
Will a new automatic plan pay the bill already issued?
No. It starts with the next bill; pay the current bill another way.
Can I enroll with an unpaid balance?
No. The outstanding balance must first be paid in full.
Can one application cover all my metered accounts?
No. Submit a separate application for each.
How much notice is needed for bank changes or cancellation?
At least 30 days before the next payment.
What happens after two returned payments in a year?
Pre-authorized enrolment is cancelled, and charges or penalties can apply.
Can I mail cash?
No. Mail a cheque and the invoice portion; do not send cash.
Sources: Water account payments and updates